Leaders Build Bright Futures


The NHS Leadership Academy’s philosophy is simple – great leadership development improves leadership behaviours and skills. Better leadership leads to better patient care, experience, and outcomes.

Their purpose is to work with partners to deliver excellent leadership across the NHS to have a direct impact on patient care. We offer a range of tools, models, programmes, and expertise to support individuals, organisations and local partners to develop leaders, celebrating and sharing where outstanding leadership makes a real difference.

This short inspirational video outlines the journey which the leadership NHS has been on, with the help and support of training and coaching, increasing inclusivity and creativity. They talk about talent and supporting careers for thousands of people.

Think about what the offering is of the academy and the difference they make, and what opportunities do you teams have? Are you developing your next generation of leaders to deliver the future leadership in your organisation?

Have a think about how you can achieve this throughout your apprenticeship by accessing skills, knowledge and behaviours which are key to you as a leader.


Segment 1 (00:11):
“The NHS has transformed over the last 20 years. Public satisfaction with NHS services has grown from 34%, 20 years ago, to 57% in 2017. One of the drivers of this improvement has been transformed leadership practices in the NHS.”

Penny Roberts (00:29):
“My experience of care was originally… Bad, really, because it was prescribed. It was what everybody else gets. It wasn’t tailored to me. And 10 years into my injury, people started treating me as an individual. As a person. And that made a terrific difference.”

Peter Homa (00:50):
“I started in the NHS in 1979, as a porter in St. James’s Hospital, South London. And leadership and management in the NHS appeared remote, disconnected with the heat and burden of delivering patient care. I also saw a number of examples of arrogance, where some very senior staff would dismiss occasionally me and others for being so junior that they were inconsequential.”

Navina Evans (01:19):
“Today, leadership is different in that it’s less top-down than it was, I believe. And I think that’s a good thing. There’s a lot more dialogue between staff, managers, leaders.”

Michael Mlilo-Mabasa (01:30):
“NHS leadership to me is about leadership at all levels. And it is about inclusivity, creativity, and being able to take people along with you.”

Speaker 1 (01:44):
“Since 2012, the NHS Leadership Academy has been supporting leaders to drive this change. Over 130,000 people, to date, have accessed NHS Leadership Academy programs and resources, with NHS staff coming from every trust and every clinical commissioning group across England.”

Stephen Hart (02:02):
“The NHS Leadership Academy’s purpose is to ensure there are the right number of leaders with the knowledge, skills, attitudes, and behaviors that we know transform health and care across our service.”

Peter Homa (02:18):
“That means we need to take talent management seriously. It means that we have to nurture talent and leadership literally from an early stage in the arc of someone’s career to the final stage of their working lives.”

Yvonne Sawbridge (02:30):
“The Academy have led the design and development of leadership programs that thousands of people have been through now. And they’ve definitely had that framework of transformational leadership, engaging patients and the public, as well as staff.”

Michael Mlilo-Mabasa (02:42):
“My motivation to join the Academy was to link up with other people, to have a space to think creatively about the challenges that we face.”

Laura Pisaneschi (02:51):
“Undertaking the NHS leadership program has made me reevaluate about the patient and why I’m there, ultimately focusing on improving outcomes and patient experience.”

Jeremy Taylor (03:03):
“And I think the leadership Academy plays a very important role in enabling leaders to gain the knowledge and skills and the confidence to work in different ways that will lead to a better quality of leadership.”

Speaker 1 (03:13):
“In 2018, Ipsos Mori found that 80% of NHS decision-makers reported that the NHS Leadership Academy was having a positive impact on developing more professional leaders. In recent qualitative research, NHS managers were found to identify NHS Leadership Academy programs as high quality and good value for money.”

Martin Hancock (03:34):
“Across the whole NHS, we’re looking to try and do things differently. We have to. We have to change, adapt and evolve at pace. And I think we are doing that. And part of that is how we think and operate as leaders, and the implications for our talent management. And I think at the heart of this, from a talent management perspective, is the question and challenge your own diversity and inclusion.”

Peter Homa (03:53):
“It will always benefit from the deep compassion and dedication of staff but in the future it will increasingly benefit from the digital revolution.”

Dr. Clare Price-Dowd (04:02):
“We need to be really realistic about how we work with patients for the best outcomes for them. Resources are going to be finite, so we have a responsibility to use our resources effectively and efficiently, and also be minded that we need to get the best outcome for patients”

Stephen Hart (04:22):
“Into the future, the NHS leadership Academy is expanding the scale and reach of its program offer. We’re also going to be at the heart of developing a talent management approach across the NHS, helping our service collaborate, and not compete for talent.”

Navina Evans (04:36):
“It’s a huge honor and a privilege to be a leader in the NHS. It’s not, in my view, a job. So I think that we all look up to our leaders in the health service to make sure that we do the right thing for the people that we’re here to serve.”

Penny Roberts (04:54):
“It’s a very exciting time to get involved because it’s just going to change massively. And I think the whole emphasis is going to be on keeping people well and not being patients. If I was giving advice to leaders of tomorrow’s NHS, I would say, be brave and be creative.”

Speaker 1 (05:25):
“The NHS Leadership Academy. Here to support leaders to deliver ever better, patient-centered, compassionate and collaborative care.”



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